Service Agreements
We can customize our services for your specific needs without compromising your schedule or budget. We use a precise methodology to develop the right programs for our clients.
Our services delivery team will coordinate a planning session to present our solutions and review your requirements. We will then develop a comprehensive program and service level agreement (SLA) to fit your needs.
BREAK/FIX
Next day SLA with fee per transaction. Utilize our on-demand model to minimize your monthly fixed costs. Some companies begin their support in the on-demand model and move to a maintenance contract as the installation base or company grows.
MIXED
Customized programs for service reliability. In the blended model, we provide some services on demand and others via a maintenance agreement. We will work with you to establish a blend of services that best fits your budget, scope of work, and end-user service requirements.
MAINTENANCE CONTRACT
Highest SLA with a monthly fee per device Contracted SLAs guarantee resolution within a specific time frame. We offer an industry-leading user-friendly online portal that you can use to submit and track requests, or you can just call us and we’ll handle the process directly.
Our services delivery team will coordinate a planning session to present our solutions and review your requirements. We will then develop a comprehensive program and service level agreement (SLA) to fit your needs.
BREAK/FIX
Next day SLA with fee per transaction. Utilize our on-demand model to minimize your monthly fixed costs. Some companies begin their support in the on-demand model and move to a maintenance contract as the installation base or company grows.
MIXED
Customized programs for service reliability. In the blended model, we provide some services on demand and others via a maintenance agreement. We will work with you to establish a blend of services that best fits your budget, scope of work, and end-user service requirements.
MAINTENANCE CONTRACT
Highest SLA with a monthly fee per device Contracted SLAs guarantee resolution within a specific time frame. We offer an industry-leading user-friendly online portal that you can use to submit and track requests, or you can just call us and we’ll handle the process directly.
